FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at pre-sale@gooditemmall.com


Q. When Will My Order Ship?

A. Orders are usually processed and shipped within 1-2 Week  of purchase.

Q. How Long Does Shipping Take?

A. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 4-10 week. Your tracking number will be updated 1-2 week after your order has been shipped.

Q. How Do I Cancel An Order?

A. We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped.Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q. What Is Your Return Policy?

A. If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 14 calendar days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Q. What Methods of Payment Do You Accept?

A. PayPal: If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards.PayPal accepts credit cards are: Visa, Mastercard, Maestro and American Express,Discover,Dinersclub,ApplePay,etc.You can also choose to pay in installments with Klarna.

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