Refund Policy
We want everyone to love our products as much as we do, but if for any reason you'd like to initiate a return, we're here to help.
Cancellations
If you would like to cancel your order, please email us at service@gooditemmall.com before your order is shipped, and we will refund you in full.
If your item has already shipped, we will no longer be able to process a cancellation.
Returns
At Gooditemmall, customer satisfaction is our top priority, and we strive to make your shopping experience as seamless as possible. Here's our updated returns and exchanges policy:
Eligibility Criteria:
We accept returns for unused items in their original condition within 30 days of delivery. Please ensure the product is returned in its original packaging. Returns will not be accepted after the 30-day.
Documentation Required:
For a smooth return process, provide the receipt or proof of purchase. Connect with our customer service to confirm the correct return address.
Evidence for Efficient Resolution:
For a swift resolution, please provide photos or videos of the product to help us better understand your concerns. Our team will review your request and communicate the outcome via email within 3 business days. Upon approval, you will receive the return address.
Return Shipment:
Ship the item back to us using your local post office. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim. For faster processing, provide the tracking number to our customer service team.
Notes:
We do not charge consumers for returns and no product restocking fees.
Important Notes
Please notify us in advance before sending a return; unauthorized returns will not be accepted.
The address on the package is not an approved return address unless authorized by our customer service representative.
We do not offer Freight Collect (FTC) services for returned packages.
Returnable/Exchangeable Items
We understand that circumstances may arise, and we're here to make the return or exchange process as seamless as possible. Here are the eligible scenarios for returns or exchanges:
- Unused Product: Items that are in their original condition and have not been used.
- Defective Item: Items with manufacturing defects or functional issues.
- Wrong Item Received: If you received an item different from what you ordered.
- Items Damaged in Transit: Products damaged during shipping or delivery.
- Lost or Missing Items: If your package is lost in transit or arrives with missing items.
For damaged, defective, or shipped items, we will bear the return shipping costs. In the case of lost items, we will either reship if the item is in stock or provide a refund.
If you suspect shipping damage, please obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
For returns initiated by the customer for personal reasons, the customer is responsible for return shipping fees. Shipping charges for returns vary by product or carrier. We ensure a straightforward process without handling fees for returns and no product restocking fees. Your satisfaction is our priority, and we are committed to finding the best resolution for you.
Refund
Once we receive and inspect your return, we'll keep you in the loop with the following steps:
Receipt Notice: Expect a receipt notice via email, confirming the safe arrival of your return.
Approved Refund: We'll promptly notify you when the refund is approved, and we move swiftly to process it.
Refunds for returned items will be processed within 3 business days after receiving your package. The funds will automatically be credited back to your credit card or original payment method.
Please note that while we aim for a speedy process, it may take up to 10 business days for the refunded amount to reflect in your account. If you have any concerns or questions, our customer service is here to assist you. Your satisfaction is our priority.