Thank You for Choosing GoodItemMall
We extend our warmest welcome to you as our esteemed customer, and we're thrilled for you to experience the unparalleled quality of our products. Your satisfaction holds the utmost importance to us!
Rest assured, each order undergoes meticulous processing, comprehensive verification, expert quality checks, and careful packaging within 3 business days.
Shipping time
U.S. Mainland Orders
A. US warehouse : 2-7 days. Remote areas need 10 days;
B. International warehouse : 15-35 days;
CA. Mainland Orders
A. US warehouse : 5-10 days. Remote areas need 10 days;
B. International warehouse : 15-35 days;
Shipping Restrictions
Unfortunately, we are unable to ship to:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Guam
Customs, Duties, and Taxes
Please note that GIM is not responsible for any customs duties or taxes. All associated shipping fees are the responsibility of the customer.
Shipment Confirmation and Order Tracking
Once your order is complete, you will receive an email containing your tracking number. This enables you to monitor the progress of your shipment every step of the way.
Or you can click [Track Order] on our website to track your order.
Lost in Transit
In the rare event that your purchased product does not arrive, we will promptly issue a replacement for you. If a package is lost in transit, we will work with the logistics company to ensure you receive the product you ordered.
Returns and Refunds
We understand that circumstances may necessitate a product return. Our Returns and Refunds policy is designed to ensure a seamless process for you. Please refer to our dedicated [Refund Policy] for comprehensive information on the required procedures.
Get in Touch
Our customer service hours are Monday to Friday, 9 AM - 6 PM GMT-8. For any further inquiries or assistance, please email us at service@gooditemmall.com. Your satisfaction remains our steadfast commitment!